Refund Policy

If you're not satisfied with your purchase, Smashwise makes it easy for you to return your items and receive a refund. To create a return, simply follow these easy steps. 

All items must be in their original condition and packaging to be eligible for a return. Don’t forget to keep your invoice with you.

Return policy guidelines

• You can initiate a return within  7 days for ALL eligible items if you receive a wrong, damaged, defective, or counterfeit item.

• When returning an item, keep all seals, tags, accessories intact and ensure the item is in its original packaging.

• Remove any passwords from devices being returned, otherwise the return will be invalid.

• You can request a return if you have changed your mind about an item, but some items (e.g. swimwear, underwear, cosmetics, food supplements) cannot be returned for hygiene and security reasons.


Please note that items must meet Smashwise's return policy guidelines to be eligible for a refund. Smashwise is committed to accepting returned products in line with applicable consumer protection legislation and guidelines.